Your home may be repossessed if you do not keep up repayments on your mortgage.
The short answer
For most people, using a mortgage broker gives you more choice and better support through the process. But if your bank is offering a competitive deal and your situation is straightforward, going direct can work perfectly well too. There's no single right answer — it depends on your circumstances.
Using a Mortgage Broker
- Searches across dozens of lenders
- Access to deals not available direct
- Handles all the paperwork for you
- Chases the lender on your behalf
- Knows which lenders suit your situation
- Often fee-free for standard cases
- Supports you from start to completion
Best for: First-time buyers, complex situations, people who want someone to handle the process, anyone who wants to compare the whole market.
Going Direct to Your Bank
- Only offers their own products
- You do the research yourself
- You handle the paperwork
- May have loyalty deals for existing customers
- Familiar brand you already bank with
- No broker fee (but may not be cheapest overall)
- Limited support through the process
Best for: Simple remortgages with your existing lender, people who've already done thorough research, straightforward situations with good credit.
What most people don't realise
Your bank can only offer you their own deals
When you walk into your bank, they'll search their own product range — and only their own. A broker searches across 50, 60, sometimes 90+ lenders. That's the difference between looking at one shelf in one shop versus comparing every shop on the high street.
Some of the best rates aren't available direct
Several lenders only sell through brokers — they don't have branches or direct-to-consumer websites. These "intermediary-only" lenders often have some of the most competitive rates because they save money by not running a branch network.
Estate agent advisers aren't the same as independent brokers
The mortgage adviser sitting in the estate agent's office typically works for a company that's tied to a smaller panel of lenders. They often charge fees of £500 or more. An independent broker searches a wider market and may charge less — or nothing at all for standard cases.
It's not just about the rate
The cheapest rate isn't always the best deal. A broker looks at the full picture: arrangement fees, early repayment charges, cashback offers, and whether the lender's criteria actually fit your situation. Sometimes a slightly higher rate with lower fees saves you money overall.
When going direct to your bank makes sense
I'm not going to pretend a broker is always the answer. There are situations where going direct works well:
- You're remortgaging and your current lender is offering a competitive product switch — no new application needed, minimal paperwork
- You have a very straightforward situation (employed, good credit, standard property) and you've already compared rates yourself
- Your bank has a genuine loyalty deal that isn't available through brokers
- You prefer to manage everything yourself and you're confident navigating the process
Even in these situations, it's worth getting a broker to check what else is available — a quick comparison costs you nothing and might save you thousands over the term.
When a broker is the better choice
- You're a first-time buyer and you're not sure where to start
- You're self-employed or have variable income
- You want someone to handle the paperwork and chase things up
- You want to compare deals across the whole market, not just one bank
- Your situation is a bit unusual — gifted deposit, shared ownership, right to buy
- You want clear, jargon-free advice from someone who's on your side
- You'd rather spend your time on other things and let someone else do the legwork
Not sure which route is right for you?
Have a quick, no-pressure chat with Rob. He'll give you an honest answer about whether a broker adds value in your situation — and if going direct makes more sense, he'll tell you that too.
*Fee-free for standard cases. A fee of £345 may apply for complex cases — always discussed upfront.
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